Frequently Asked Questions
Amenity Access
Pool
What are the operating hours of the pool?
The pool season typically runs from Memorial Day until Labor Day. During season, the pool is open every day from 10 AM - 10 PM.
How many guests can I have at the pool?
Residents are permitted up to 2 guests at any time.
Where is the pool located?
The pool is located at 1050 S Monaco PKWY
Is alcohol allowed at the pool?
Use of alcohol is permitted at the pool under the following circumstances: No breakable containers.
Fitness Center located in the clubhouse.
Gated Community NO
How can I obtain a vendor code for a delivery/service?
Association is not a restricted assess association. Delivery drivers are asked to park on the street and walk in to ensure alleyways and garage entrances remain clear at all times.
How long does it take for my request to be fulfilled and how will I receive my device?
Pool/clubhouse keys can be purchased for $25.00 and picked up at Goodwin’s Aurora office 3151 S Vaughn Way Suite 100. Aurora, Co. 80014 during office hours of M -F 9-5 MST.
Shared Garage Access – owners who park in shared garages should receive 2 garage door openers upon purchase of their unit. Replacement openers must be approved by the board.
Clubhouse/Community Center
How can I reserve the clubhouse for a party?
Association is NOT using TownSq Reservations. The clubhouse can be reserved by filling out a Clubhouse Reservation Form that can be found on Town Sq. Mailing or hand delivery to the Goodwin Aurora office with certified funds or a check for both the Deposit of $150 and NON REFUNDABLE rental fee of $50
Please read the application to reserve the clubhouse.
Clean up of all areas used no later than 12 noon the day following the event is required.
No smoking in or around the clubhouse. Those who wish to smoke must leave the community to do so.
Guests can park in visitors parking.
BBQ grills are NOT PERMITTED
Kegs, and cash bars are NOT PERMITTED
Is alcohol allowed at the clubhouse?
Use of alcohol is permitted at the clubhouse under the following circumstances:
Architectural
What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural control process. Please submit your architectural request via TownSq. Architectural Guidelines can be found on Town Sq under Documents, Governing Documents.
What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted it will be reviewed by the current board members serve as ARC Committee and review each submission to determine that the request complies with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.
What is the status of my application?
If you have not heard from the Community Manager or Current Board of Directors within 30 days from the date of submission, please submit a request via TownSq
Board Meetings
How do I find out when the next Board meeting takes place?
Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.
Where can I find copies of the most recent Meeting Minutes?
Meeting minutes are posted in the Documents section of TownSq.
Common Area Maintenance
What does the Association maintain and what am I responsible for maintaining?
Homeowners are responsible for interior of their patio and front porch.
I need to report a maintenance issue to a common area in the community...
We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.
What is the trash/waste pick-up schedule for my community?
Wednesdays are collection day.
What is the bulk pick-up schedule for my community?
The Association doesn’t pay for owner’s large item pickups. Large item pickups can be scheduled by calling South Waste at 720-981-9144
How do I get electric/gas/water/trash service? Trash service is provided by association. Trash bins are located behind each building.
(Electric & Gas) Xcel Energy Start, Stop, Transfer Service | Xcel Energy
800-895-4999
Water – Denver Water Start or Stop Service | Denver Water 303-893-2444
How do I get a mailbox key? Goodwin has extra keys at the Aurora office 3151 S Vaugh Way Suite 100 Aurora CO 80014. Ask Lora Clark for help before referring owner to USPS.
Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale.
Compliance
I just received a violation notice. Who can I talk to about it?
Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwin-co.com Additional contact information is available on the notice you received.
I need to report an issue with a neighbor's home.
Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue.
When does your compliance driver come through our community?
The schedule will vary, our compliance drivers typically visit the community on a bi-weekly basis.
Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwin-co.com and entering One Thousand South Monaco name in the “Find My Community Page” field at the top right corner of our webpage.
Contacts
Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
TownSq App: Submit a request via our web and mobile application.
Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.
855-289-6007 or info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.
Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwin-co.com.
How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.
Documents
Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering One Thousand South Monaco name in the “Find My Community Page” field at the top right corner of our webpage.
Financial
What is my balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin.co.com. Live Chat is available on our website at www.goodwin-co.com
How do I pay my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-In Your Payment to the following address:
CSSMC – One Thousand South Monaco
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.
From the web:
Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (CDSMC) in the memo section of your check.
Can I pay my assessment with a credit/debit card?
Yes, credit/debit cards are accepted through TownSq.
From the web:
Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
What is my property code?
Your Property Code is CDSMC
What is the Management ID?
6587
When is my assessment due?
Assessments are billed monthly and for 2025 are $449.50 per month, are due the first of the month and considered late after the 20th of the month.
Late fees and interest
late fee - $25.00
Late fee interest – 8% per annum
Return check charges - $20.00
Are there any fees associated with online payments?
When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
Why does my account show a negative number?
A negative number means that you have a credit balance.
I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com.
Live Chat is available on our website at www.goodwin-co.com.
Who can I talk to about setting up a payment plan?
Contact our team at delinquencies@goodwin-co.com. A member of our team will be happy to assist you however possible.
How do I update my Western Alliance payment information?
To update existing Western Alliance recurring payments, click here.
How do I cancel my Western Alliance auto draft?
To update existing Western Alliance recurring payments, click here.
What is my assessment paying for?
Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.
Where can I find my account number?
You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.
Insurance
My lender is asking for a copy of the association's insurance. Where do I get this information?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com
Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq
How do I add my property to reflect on the insurance certificate?
Contact the Association’s Insurance Agent:
CCIG 155 Inverness Drive West
Englewood, CO. 80112
Owner Information
How do I update my contact information/mailing address?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com
Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.
Resales
How do I get a lender questionnaire completed?
Lender questionnaires can be ordered via Community Archives at communityarchives.com
How much does a lender questionnaire cost?
Visit the Community Archives at communityarchives.com for pricing.
Where do I obtain a resale certificate?
Resale Certificates can be ordered via Community Archives at communityarchives.com
I'm the Lender and would like to get a statement. Is there a charge for this?
A statement can be ordered via Community Archives at communityarchives.com
Rules/Regulations
What is the community's rental/leasing policy?
What is the community's pet policy?
. 
What is the community's parking policy?
TownSq
What is TownSq?
TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:
Easily communicate with neighbors, community managers, and board members
Manage your account and pay online
Get up-to-date community news and events
Request and review status of service inquiries
Participate in community polls
Access community forms and documents
And more…
How do I register for TownSq?
Registering for TownSq is fast and easy. Follow the steps below to get started:
Using a computer please Visit TownSq, you have two options to register:
Sign up with email: Enter email address and agree to the Terms of Use by checking the box to proceed then selecting continue. A confirmation email will be sent to the indicated email address, including the next steps. The confirmation email will expire in 1 hour.
If the confirmation email isn't received, click "Resend Email" after checking your spam folder. A link will be provided in the confirmation email in the event the "Complete Sign- Up" button does not redirect to the TownSq website.
Be sure to verify the “Community account information” is correct before clicking “Confirm”
Enter Password and Confirm password
Click on Sign up
Click Explore Town Sq
Sign up with Account Number: You will be prompted to enter the following information:
• Zip/Postal code
• Account number
Once finished, check the box “I agree with the Terms of Use” and select continue to proceed.
Next, you will be prompted to choose an email address and password for your TownSq account. Once completed, you will have successfully created your account
I'm getting an error when I try to register for TownSq:
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com.
Live Chat is available on our website at www.goodwin-co.com.
How do I change my email preferences for TownSq notifications?
Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.
How do I submit a request in TownSq?
Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.
I forgot my TownSq password, how can I reset it?
Visit https://app.townsq.io/user-recovery to reset your password.