Frequently Asked Questions
Amenity Access -Pool
What are the operating hours of the pool?
The pool season typically runs from Memorial Day until Labor Day. During season, the pool is open every day from 10 AM - 10 PM.
Swimming Pool Regulations:
The pool is provided at One Thousand South Monaco for the enjoyment of residents and their guests. The Board of Managers and the Association are concerned for the safety and enjoyment of anyone using the pool.
1. All persons using the pool area do so at their own risk. Neither the Association nor the management company will be responsible for any accident or injury in connection with such use. No lifeguard will be provided by the Association. It is recommended that residents and guests never swim alone or when no one else is in the pool area and that supervising adults must accompany children who use the pool.
2. The swimming pool is provided for the exclusive use of a unit owner and his or her guests. If a unit is rented, only the tenants may use the pool and all rights and obligations herein contained shall be as resident. The owner of a rented unit may not use the pool, unless present as a guest of a current resident. Other persons found in the pool are subject to prosecution for trespassing.
3. Use of the pool is permitted only during the posted times. Pool hours: 7:00 a.m. to 10:00 p.m.
4. A maximum of two guests per unit are allowed to use the pool. Residents must accompany guests while at the pool at all times.
5. No breakable containers, glass containers or glass objects will be permitted at any time in the pool area.
6. All beverages, food or refreshments brought into the pool area must be in paper or plastic containers. Food shall be consumed at table areas only. Food may not be consumed in the pool itself.
7. Electronic audio and video devices may be played on the pool area decks, provided earphones are used. Excessive or disturbing noise or music is not allowed in the pool area. Courtesy should be displayed at all times when using the pool or the pool area.
8. All trash must be disposed of in the proper receptacles.
9. No pets are allowed in the pool area at any time.
10. Bathing suits must be worn in the pool. Clothing, including cut-offs, shorts, jeans and underwear are not allowed.
11. Body oils and lotions should be removed before entering the pool.
12. Any inflatable device in the pool should not be of excessive size and should not impede the use and enjoyment of the pool by others. Infant or child life rings are allowed.
13. Persons with excessive sunburn, open sores, cuts or wounds, Band-Aid or bandages of any kind will not be permitted to use the pool. The same prohibition applies to individuals with infectious diseases, sore or inflamed eyes, colds, nasal or ear discharges or communicable diseases.
14. Spouting or spitting of water or any unhygienic actions are prohibited in the pool.
15. Adult residents will be responsible for any minor's use of the pool. No life guard or other supervisory personnel will be provided by the Association.
16 .Individuals under 12 years of age must be accompanied by a person over the age of 18 within the pool area.
17. Any person requiring diapers must wear swimming diapers, “ Little Swimmers” or the equivalent for community-health reasons.
18. The following shall constitute sufficient reason for expulsion from the pool area at any time:
· Running, diving or jumping
· Excessive yelling or screaming
· Dunking and/or excessively rough play
· Public drunkenness
· Skateboarding
· Infraction of any of the above rules
19. If the safety rope is unhooked or broken the pool is automatically closed by mandatory City Ordinance. Sitting or swinging on the safety rope is prohibited.
20. Due to the possibility of damage to the pool circulation system, residents and guests shall not throw or place small objects in the pool. By way of example, such items include (but are not limited to) tennis balls, small footballs, nerf balls, etc.
21. No smoking is allowed in the pool area, by City Ordinance.
22. Residents and guests may not remove pool furniture from the pool area.
23. The Board of Managers and the Association reserves the right to deny use of the pool to anyone at any time.
How many guests can I have at the pool?
Residents are permitted up to 2 guests at any time.
Where is the pool located?
The pool is located at 1050 S Monaco PKWY.
Is alcohol allowed at the pool?
Use of alcohol is permitted at the pool under the following circumstances: No breakable containers.
Fitness Center
Located in the clubhouse.
Fitness Center Regulations
1. Fitness center is for the sole use of residents and their guests. Guests must be accompanied by a resident.
2. Each unit will be issued two keys to the clubhouse and pool. Residents are responsible for their keys. Lost or missing keys may be reissued at cost.
3. Persons must be 16 or older to use the fitness center.
4. Exercise at YOUR OWN RISK. Neither the Association nor the management company will be responsible for any accident, injury or death in connection with the use of the Fitness Center.
5. A maximum of eight persons can use the Fitness Center at one time. Courtesy for those waiting to use equipment should be displayed at all times and never use equipment for more than one half hour if others are waiting.
6. All persons are expected to clean off equipment after each use.
7. Persons with infectious diseases, open wounds or cuts are prohibited from using the Fitness Center.
8. Loud or rude behavior will result in suspension of Fitness Center privileges.
9. Drinks must be in a non-breakable sealed container
Gated Community -NO
How can I obtain a vendor code for a delivery/service?
Association is not a restricted assess association. Delivery drivers are asked to park on the street and walk in to ensure alleyways and garage entrances always remain clear.
How long does it take for my request to be fulfilled and how will I receive my device?
Pool/clubhouse keys can be purchased for $25.00 and picked up at Goodwin’s Aurora office 3151 S Vaughn Way Suite 100. Aurora, Co. 80014 during office hours of M -F 9-5 MST.
Shared Garage Access – owners who park in shared garages should receive 2 garage door openers upon purchase of their unit. Replacement openers must be approved by the board.
Clubhouse/Community Center
How can I reserve the clubhouse for a party?
Association is NOT using TownSq Reservations. The clubhouse can be reserved by filling out a Clubhouse Reservation Form that can be found on Town Sq. Mailing or hand delivery to the Goodwin Aurora office with certified funds or a check for both the Deposit of $150 and NON REFUNDABLE rental fee of $50
Please read the application to reserve the clubhouse.
Clean up of all areas used no later than 12 noon the day following the event is required.
No smoking in or around the clubhouse. Those who wish to smoke must leave the community to do so.
Guests can park in visitors parking.
BBQ grills are NOT PERMITTED
Kegs, and cash bars are NOT PERMITTED
Architectural
What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural control process. Please submit your architectural request via TownSq. Architectural Guidelines can be found on Town Sq under Documents, Governing Documents.
What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted it will be reviewed by the current board members serve as ARC Committee and review each submission to determine that the request complies with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.
What is the status of my application?
If you have not heard from the Community Manager or Current Board of Directors within 30 days from the date of submission, please submit a request via TownSq
Board Meetings
How do I find out when the next Board meeting takes place? Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.
Where can I find copies of the most recent Meeting Minutes? Meeting minutes are posted in the Documents section of TownSq.
Common Area Maintenance
What does the Association maintain and what am I responsible for maintaining?
Homeowners are responsible for interior of their patio and front porch.
I need to report a maintenance issue to a common area in the community...
We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.
What is the trash/waste pick-up schedule for my community?
Wednesdays are collection day.
What is the bulk pick-up schedule for my community?
The Association doesn’t pay for owner’s large item pickups. Large item pickups can be scheduled by calling South Waste at 720-981-9144
How do I get electric/gas/water/trash service? Trash service is provided by association. Trash bins are located behind each building. Electric & Gas) Xcel Energy Start, Stop, Transfer Service | Xcel Energy
Phone: 800-895-4999 Water – Denver Water Start or Stop Service | Denver Water Phone: 303-893-2444
How do I get a mailbox key? Goodwin has extra keys at the Aurora office 3151 S Vaugh Way Suite 100 Aurora CO 80014. Ask Lora Clark for help before referring owner to USPS.
Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale.
Compliance
I just received a violation notice. Who can I talk to about it? Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwin-co.com Additional contact information is available on the notice you received.
I need to report an issue with a neighbor's home. Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue.
When does your compliance driver come through our community?
The schedule will vary, our compliance drivers typically visit the community on a bi-weekly basis.
Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwin-co.com and entering One Thousand South Monaco name in the “Find My Community Page” field at the top right corner of our webpage.
Contacts
Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
TownSq App: Submit a request via our web and mobile application.
Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM. 855-289-6007 or info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.
Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwin-co.com.
How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.
Documents
Where can I find the governing documents of the association? A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering One Thousand South Monaco name in the “Find My Community Page” field at the top right corner of our webpage.
Financial
What is my balance? You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin.co.com. Live Chat is available on our website at www.goodwin-co.com
How do I pay my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-In Your Payment to the following address:
CDSMC – One Thousand South Monaco
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.
From the web: o Login to TownSq at https://app.townsq.io/login
o From the top of your home page feed, select the account you’d like to make a payment on.
o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
o From the top of your mobile feed, choose the account you’d like to make a payment on.
o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (CDSMC) in the memo section of your check.
Can I pay my assessment with a credit/debit card?
Yes, credit/debit cards are accepted through TownSq.
From the web:
o Login to TownSq at https://app.townsq.io/login
o From the top of your home page feed, select the account you’d like to make a payment on.
o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
o From the top of your mobile feed, choose the account you’d like to make a payment on.
o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
What is my property code?
Your Property Code is CDSMC
What is the Management ID?
6587
When is my assessment due?
Assessments are billed monthly and for 2025 are $449.50 per month, are due the first of the month and considered late after the 20th of the month.
late fee - $25.00
Late fee interest – 8% per annum
Return check charges - $20.00
Are there any fees associated with online payments?
When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
Why does my account show a negative number?
A negative number means that you have a credit balance.
I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com.
Live Chat is available on our website at www.goodwin-co.com.
Who can I talk to about setting up a payment plan? Contact our team at delinquencies@goodwin-co.com. A member of our team will be happy to assist you however possible.
How do I update my Western Alliance payment information? To update existing Western Alliance recurring payments, click here.
How do I cancel my Western Alliance auto draft? To update existing Western Alliance recurring payments, click here.
What is my assessment paying for?
Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.
Where can I find my account number?
You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.
Insurance
My lender is asking for a copy of the association's insurance. Where do I get this information?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq
How do I add my property to reflect on the insurance certificate?
Contact the Association’s Insurance Agent: info@thinkccig.com
CCIG 155 Inverness Drive West
Englewood, CO. 80112
Owner Information
How do I update my contact information/mailing address?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.
Resales
How do I get a lender questionnaire completed?
Lender questionnaires can be ordered via Community Archives at communityarchives.com
How much does a lender questionnaire cost?
Visit the Community Archives at communityarchives.com for pricing.
Where do I obtain a resale certificate?
Resale Certificates can be ordered via Community Archives at communityarchives.com
I'm the Lender and would like to get a statement. Is there a charge for this?
A statement can be ordered via Community Archives at communityarchives.com
Rules/Regulations
What is the community's rental/leasing policy?
What is the community's pet policy?
1. The Denver City and County leash law is applicable to all common properties of the Association. According to the Denver City and County leash law, all pets must be leashed at all times. Leashes may not be over 6 feet long in length.
2. If a pet leaves a dropping anywhere in the complex, it is the responsibility of the pet owner to pick it up and dispose of it in a proper trash receptacle.
3. No animal may be leashed or confined to any stationary object on or in the common elements. Pets may not be left on balconies or patios for extended periods of time.
4. Pet owners are responsible for any property damage, injury and/or disturbances their pets may cause or inflict.
5. No pet shall be permitted to bark, howl, whine or make other loud noises for such a time as disturbs neighbors' rest or peaceful enjoyment of the Common Elements.
6. Pets are prohibited in the Clubhouse, swimming pool and “tennis court” recreation areas.
7. Pets are not allowed to urinate or defecate on any patio or balcony.
8. In the event that a pet harms a resident or guest within the community, the Board of Managers may seek to have the pet removed from the community.
9. The Board of Managers may require the removal from the community of a pet due to violation of these rules and regulations.
10. No pets which are a danger or unruly to other Owners are allowed. The number of pets is restricted up to three (3) of any combination of dogs or cats.
by contacting property management if non-compliance is observed.
What is the community's parking policy?
Traffic Rules
1. No vehicle belonging to a tenant, guest of tenant, or homeowner, will be parked in such a way that it should not impede access to garages, driveways, alleys, or other entrances and exits to the community.
2. Vehicles shall be parked within designated parking areas only. NO PARKING IS ALLOWED BEHIND GARAGES or IN ALLEYWAYS. Vehicles parked in a fire lane may be towed, without notice, at the owner's expense. Parking in the alleyways and driveways is prohibited as these are designated fire lanes. Any owner or resident can contact the property management company to report such a vehicle for towing, as it poses a safety hazard.
3. In community garages and parking lots, no activity including but not limited to maintenance, repair, rebuilding, dismantling, repainting or servicing of any kind of vehicle trailer or boat, may be performed or conducted if it infringes upon other residents.
4. No car washing is permitted anywhere on the premises.
5. The following vehicles may not be parked or stored in the common parking areas: commercial vehicles, trucks (pickup trucks excluded), oversized vehicles, trailers, boats, camping recreational vehicles or other oversized types of vehicles of equipment as prohibited by rule or regulation. Any such vehicle may be parked as a temporary expedience for up to 24 hours for loading, delivery of goods or services, or emergency. This restriction shall not apply to trucks or other commercial vehicles temporarily located on the property and necessary for construction or for the maintenance of the Common Elements, Units or any such improvement.
6. Vehicles parked on the property must display at all times a current registration decal and any applicable emissions stickers. Any unauthorized or improperly parked vehicles or vehicles with expired plates may be towed at the owner’s expense.
7. No abandoned vehicles are permitted in the complex. Such vehicles are subject to removal or towing at owner's expense. Abandoned and/or inoperative vehicles are defined as:
· Vehicles that are obviously inoperable (flat tires, wrecked, etc.), or
· Vehicles whose plates are expired or missing altogether, or
· Vehicles that have not been moved for 72 hours or more, that is not a known resident or guest’s operable vehicle. A warning note will be placed on the car prior to towing.
8. Vehicles, equipment or materials that are considered abandoned, unauthorized or inappropriate will have a towing notice posted on them, and if the violating item is not removed within 72 hours, it will be towed or removed at the owner’s expense. Retrieval, storage and towing costs will be the responsibility of the vehicle owner. Fire lane restrictions may be towed immediately without notice.
Alleys & Driveways
1. For the protection and safety of residents, visitors and children, skateboarding, bicycling, rollerblading and general play are not permitted in property driveways, alleys, common garages or parking lots. Ingress and egress by residents to property via skateboard, bicycles or roller blades are permissible.
2. Temporary loading and unloading in NO PARKING zones for mail pickup is strictly prohibited. Residents must use designated parking lot spaces in lots located at Monaco Pkwy or Tennessee Ave. Residents with a handicap may contact the management company for special consideration or contact the Postal Service for optional delivery arrangements. NO PARKING IS ALLOWED BEHIND GARAGES or IN ALLEYWAYS.
TownSq
What is TownSq?
TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:
· Easily communicate with neighbors, community managers, and board members
· Manage your account and pay online
· Get up-to-date community news and events
· Request and review status of service inquiries
· Participate in community polls
· Access community forms and documents
And more…
How do I register for TownSq?
Registering for TownSq is fast and easy. Follow the steps below to get started:
Using a computer please Visit TownSq, you have two options to register:
Sign up with email: Enter email address and agree to the Terms of Use by checking the box to proceed then selecting continue. A confirmation email will be sent to the indicated email address, including the next steps. The confirmation email will expire in 1 hour.
If the confirmation email isn't received, click "Resend Email" after checking your spam folder. A link will be provided in the confirmation email in the event the "Complete Sign- Up" button does not redirect to the TownSq website.
Be sure to verify the “Community account information” is correct before clicking “Confirm”
Enter Password and Confirm password
Click on Sign up
Click Explore Town Sq
Sign up with Account Number: You will be prompted to enter the following information:
• Zip/Postal code
• Account number
Once finished, check the box “I agree with the Terms of Use” and select continue to proceed.
Next, you will be prompted to choose an email address and password for your TownSq account. Once completed, you will have successfully created your account
I'm getting an error when I try to register for TownSq:
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com.
Live Chat is available on our website at www.goodwin-co.com.
How do I change my email preferences for TownSq notifications?
Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.
How do I submit a request in TownSq?
Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. .
I forgot my TownSq password, how can I reset it? Visit https://app.townsq.io/user-recovery to reset your password.